Home / Reputation Management
Trust built before they ever call you.
Before someone calls you, they read your Google and Facebook reviews. An unanswered bad review sitting at the top of your profile is a public no comment, and most businesses only notice once it has been sitting there for a week, by which time a new customer has already checked the profile, seen the silence, and called someone else.
is roughly how long it takes to draft a reply to a new review, not days.
on Google and Facebook gets a drafted response, not just the ones that upset you.
Nothing goes live until you have seen it and said yes.
On Google and Facebook
An unanswered review is a public no comment.
Most businesses only think about reviews when a bad one shows up, and by then it has usually been sitting there for a week. The agent responds to every review, and works on getting more good ones in the first place.
Drafts every reply
A personal reply drafted for every Google and Facebook review, not a copy-pasted template.
Matches your voice
Learns how your business actually talks, so a reply reads like you wrote it, not a bot.
You approve first
Nothing goes live until you have seen it and said yes, or made your own changes to it.
Asks for reviews
Happy customers get asked for a review at the moment they are happiest, not weeks later if at all.
Handles the bad ones too
A difficult review gets a considered response, not silence and not a defensive one.
Every platform
Google and Facebook today, wherever your customers are actually leaving reviews.
What most businesses actually do
Doing it manually usually means not doing it.
Nobody sits down every morning to reply to reviews and ask happy customers for new ones. That is exactly why the profile ends up with three angry reviews and nothing to balance them.
- Drafts a reply within minutes, every time
- Writes in a personal tone that matches your business
- Asks happy customers for a review, proactively
- Nothing goes live without your approval
- Responds to a difficult review instead of ignoring it
- Reviews sit unanswered for weeks, if they get a reply at all
- Only unhappy customers bother to leave a review
- A bad review sits at the top of your profile, unanswered
- Review requests depend on someone remembering to ask
- A new customer checks your profile and sees the silence
What the screenshot above is doing
Ask, draft, approve.
Three steps, running quietly in the background of every job you finish.
Asks for a review
When a customer is happy, the agent asks them to leave one, at the moment they are happiest.
Drafts a reply
Every review that comes in, good or bad, gets a personal draft reply within minutes.
You approve
You see it before it goes live, and confirm it or edit it. Your call, every time.
One part of the systemThis is one part of the FloServ system. You get all five, built around your business, from R1,997 a month.
Reputation Management questions
What people ask before starting.
Does it respond to bad reviews too, or just good ones?
Both. A difficult review gets a considered draft reply rather than being left unanswered, and you still approve it before it goes live.
Does anything go live without me seeing it first?
No. Every drafted reply and every review request waits for your approval before it is sent or posted.
Will it sound like a bot?
It is built to write in your voice, based on how your business actually talks, not a generic template. You can also edit anything before it goes out.
Which platforms does it work with?
Google and Facebook to start. Where else it should watch and reply depends on where your customers are actually leaving reviews.
How does it know when to ask a customer for a review?
It looks for a clear positive signal, a completed job or a good conversation, and asks at that moment rather than on a fixed schedule that might catch someone at the wrong time.
Can I edit the drafted reply before it goes live?
Yes. The draft is a starting point. Approve it as is, edit it, or write your own if you would rather.
What happens with a review that needs a personal response from me?
It gets flagged rather than answered blindly, the same way any other conversation is handed to a person when it should be.
What does it cost?
It depends on your plan and how many platforms are in use. The pricing page sets out how it is structured.
What happens to our reviews and replies if we stop working together?
The reviews stay exactly where they already live, on Google and Facebook, and a record of what was sent is exported to you.
See it working
Ask us for a real example.
Not a mockup.
Take the assessment to see where your reviews stand, or message us on WhatsApp and we will show you an actual drafted reply, the kind your customers' reviews would get.