YOUR WHATSAPP

JUST GOT SMARTER

Smarter WhatsApp conversations. Faster ROI. Happier customers

Untitled design(151)

One Platform That Runs Your
Entire Client Communication

Most businesses lose clients not because of bad service โ€” but because of silence. Floserv fixes that by automating every touchpoint, from first message to loyal repeat client.

Floserv Platform Section
โšก Live Inbound Leads
๐Ÿ’ฌ
Sarah M. โ€” WhatsApp
"Do you have a slot this Friday?"
NEW
๐Ÿ“˜
Thabo K. โ€” Facebook
"I need a quote for a plumbing job"
NEW
๐Ÿ“ธ
Priya N. โ€” Instagram
"What are your rates for highlights?"
REPLIED โœ“
๐ŸŒ
Anon โ€” Web Chat
"I need help with a loan application"
REPLIED โœ“
โšก
All 4 leads replied to in under 3 seconds
While you were away from your phone
98%
Lead response rate
Capture & Convert

Never Miss a Lead โ€” On Any Channel, At Any Hour

Every message that comes in โ€” WhatsApp, Facebook, Instagram, SMS or Web Chat โ€” gets an instant, intelligent response. Your AI understands what the client wants and guides them to the right action, whether that's booking an appointment, getting a quote, or starting an application.

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Omnichannel inbox โ€” All platforms in one place. No switching apps.
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Instant AI responses โ€” Under 3 seconds, 24/7, even on weekends.
โœ“
Smart lead qualification โ€” AI captures name, need, budget and intent automatically.
โœ“
Human handoff โ€” AI handles the routine; your team steps in for the complex.
Manage & Track

Your Entire Client Relationship โ€” In One Dashboard

Every client, every conversation, every deal โ€” tracked automatically. Your built-in CRM captures every interaction and moves leads through your sales pipeline without any manual data entry. Know exactly where every client is in your process at all times.

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Visual CRM pipeline โ€” Drag-and-drop deal stages, from new lead to closed client.
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Full contact history โ€” Every message, note, appointment, and payment in one profile.
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Appointment scheduling โ€” Book, confirm, and remind clients automatically.
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Team performance tracking โ€” See response times, conversion rates, and revenue per agent.
๐Ÿ—‚๏ธ CRM Pipeline View
New Leads
Sarah M.
Booking
James L.
Quote req.
In Progress
Thabo K.
Qualifying
Appt Set
Priya N.
Fri 2PM
David R.
Sat 10AM
Converted
Mike T. โœ“
R1,200
Lisa P. โœ“
R850
R24,800
Pipeline Value
R8,200
Won This Week
18
Active Leads
+67%
Client retention rate
๐Ÿ” Automated Reactivation Campaign
142
Messages Sent
67%
Re-engaged
R18k
Recovered Revenue
1
Day 7 โ€” First Touch
"Hey Sarah, we miss you! Here's 10% off your next visit ๐Ÿ’…"
2
Day 14 โ€” Follow Up
"Your favourite slot is still open โ€” want to rebook Saturday?"
โœ“
Booked! โ€” Sarah replied "Yes please!"
Appointment auto-confirmed ยท Revenue recovered
4ร—
More repeat bookings
Retain & Reactivate

Turn Silent Clients Into Repeat Revenue โ€” Automatically

Most businesses spend all their energy chasing new clients while their existing ones quietly drift away. Floserv's retention engine sends the right message at the right moment โ€” keeping clients engaged and winning back those who've gone quiet, without you lifting a finger.

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Automated reactivation sequences โ€” Triggered when a client hasn't returned in X days.
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Personalised messages โ€” Uses the client's name, history and preferences. Never generic.
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Loyalty & review campaigns โ€” Reward your best clients and grow your online reputation.
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Revenue recovery tracking โ€” See exactly how much revenue your reactivation campaigns bring back.
I Want Floserv For My Business

From Setup to Sales in
4 Simple Steps

We handle every technical detail. You just watch the leads and reactivations roll in.

01
๐Ÿ”

We Audit Your Client Journey

We map how clients currently interact with your business and pinpoint exactly where retention and reactivation opportunities are being lost.

02
๐Ÿ—๏ธ

We Build Your Automation Stack

Custom AI chatbot flows, CRM pipeline setup, WhatsApp automation sequences, and multi-channel integrations โ€” all tailored to your industry.

03
๐Ÿš€

We Go Live Across All Channels

Your system launches on WhatsApp, Facebook, Instagram, SMS and web chat simultaneously. Full staff training included.

04
๐Ÿ“ˆ

You Track Growth in Real Time

Monitor every conversation, booking, deal, and reactivation from your dashboard. See exactly how automation is compounding your revenue.

See how it works in under 3 minutes

From first message to confirmed booking โ€” fully automated.

Everything Included.
Nothing Extra to Buy.

Every feature below is built into your Floserv subscription โ€” no bolt-ons, no third-party tools, no hidden costs.

๐Ÿ“ฑ
WhatsApp Business API
Official Meta-approved API. Send broadcasts, templates, and transactional messages at scale with full delivery tracking.
BroadcastsTemplatesDelivery Receipts
๐Ÿ“ฅ
Unified Team Inbox
Every channel โ€” WhatsApp, Facebook, Instagram, SMS, Web Chat โ€” in one inbox. Assign conversations, add notes, use canned replies.
Multi-channelAgent AssignmentCanned Replies
๐Ÿ“ฃ
Broadcast Campaigns
Send personalised bulk messages to segmented contact lists. Schedule campaigns in advance and track open rates and replies.
SegmentationSchedulingReply Tracking
๐ŸŒ
Web Chat Widget
Embed a live chat widget on your website. Conversations flow straight into your unified inbox alongside all other channels.
Website EmbedUnified Inbox
๐Ÿค–
Conversational AI Chatbot
Custom-trained AI that handles enquiries, qualifies leads, books appointments and answers FAQs โ€” 24/7, in your brand's voice.
Custom TrainingIntent Detection24/7
โšก
No-Code Workflow Builder
Build multi-step automation sequences visually. Trigger on time delays, keywords, client behaviour, form completions, or pipeline stage changes.
Visual BuilderTrigger RulesNo Code
๐Ÿ”€
AI โ†’ Human Handoff
The AI handles routine messages and escalates complex or sensitive conversations to a live agent โ€” with full context preserved.
Smart EscalationContext Preserved
๐Ÿ“…
Appointment Booking Automation
AI checks real-time availability, books confirmed appointments, and sends reminders automatically โ€” no manual back-and-forth.
Calendar SyncAuto-confirmReminders
๐Ÿ“‹
Smart Lead Qualification
AI collects name, need, budget, and intent before a human ever gets involved โ€” so your team only deals with ready-to-convert leads.
Auto-captureScoringCRM Sync
๐Ÿ—‚๏ธ
Built-in CRM
Full contact profiles with conversation history, notes, tags, and custom fields. Every interaction with a client, in one place.
Contact ProfilesCustom FieldsTags
๐ŸŽฏ
Visual Sales Pipelines
Drag-and-drop deal boards. Create custom stages, set values, and auto-move leads based on conversation outcomes and triggers.
Custom StagesDeal ValuesAuto-progress
๐Ÿ’ณ
Payment Links & Invoicing
Send payment requests and invoices directly via WhatsApp. Clients pay in seconds. Payments are logged against their CRM profile.
WhatsApp PaymentsInvoicesAuto-log
๐Ÿ“ž
Contact & Lead Management
Import, segment and manage your full client database. Bulk actions, smart filters, and automatic deduplication keep your data clean.
Bulk ImportSegmentationDeduplication
๐Ÿ”
Reactivation Drip Sequences
Automatically message clients who haven't returned in a set number of days. Personalised, timed sequences that win them back without effort.
Time TriggersPersonalisedMulti-step
โญ
Review Generation
Automatically request Google and Facebook reviews after every completed service. More 5-star reviews, less effort.
Google ReviewsAuto-sendTiming Rules
๐ŸŽ
Loyalty & Promo Campaigns
Reward your best clients with exclusive offers, early access, or referral incentives โ€” sent automatically based on visit history or spend.
Loyalty TriggersPromosReferrals
๐Ÿ“ง
Email & SMS Marketing
Send targeted email and SMS campaigns from the same dashboard. Segment by industry, last visit date, spend level, or any CRM field.
EmailSMSSegmented Lists
๐Ÿ“Š
Live Revenue Dashboard
Real-time view of pipeline value, won deals, and revenue recovered through reactivation campaigns. Know your numbers at a glance.
Real-timeRevenue TrackingPipeline Value
๐Ÿ“ˆ
Chatbot & Campaign Analytics
Track chatbot conversion rates, message open rates, campaign ROI, and drop-off points. Optimise your flows with real data.
Conversion RateOpen RatesROI
๐Ÿง‘โ€๐Ÿ’ผ
Team Performance Reports
Monitor individual agent response times, conversation counts, and deal close rates. Identify top performers and coaching opportunities.
Agent StatsResponse TimesClose Rates
๐Ÿ””
Smart Alerts & Notifications
Get instant alerts for hot inbound leads, missed conversations, pipeline stage changes, and campaign performance thresholds.
Hot Lead AlertsMissed MessagesThresholds

Built for Every Business
That Runs on Relationships

Purpose-built automation flows for service industries where client communication is everything.

๐Ÿ’‡
Salons & Beauty
๐Ÿ’ฐ
Cash Loans
โš–๏ธ
Attorneys
๐Ÿ”ง
Trades & Repairs
๐Ÿฅ
Medical & Dental
๐Ÿ 
Real Estate

Fill Your Salon Calendar โ€” Automatically

Stop losing bookings to unanswered messages. Your AI handles every enquiry, checks availability, books appointments, and sends reminders โ€” even at midnight.

  • โœ“ Instant 24/7 responses to booking requests
  • โœ“ Real-time availability check & auto-confirmation
  • โœ“ Automated reminders 24hrs and 2hrs before
  • โœ“ Post-visit review requests sent automatically
  • โœ“ Win-back campaigns for inactive clients
I Want Floserv For My Salon โ†’
โšก LIVE CONVERSATION SCENARIO
Do you have any Friday slots for highlights?
Hi! ๐Ÿ’… Yes! Friday we have 10am and 3pm available for highlights. Which suits you?
3pm please!
โœ… Booked! Friday 3PM - Highlights. Reminder coming Thursday morning. See you then! ๐ŸŽ‰

Qualify Loan Applicants Before You Pick Up the Phone

Your chatbot pre-qualifies clients, collects documents, and schedules consultations โ€” so your team only speaks to ready-to-close applicants.

  • โœ“ Automated income & employment qualification
  • โœ“ Document collection via WhatsApp (ID, payslip, bank statements)
  • โœ“ Instant eligibility feedback and status updates
  • โœ“ Follow-up sequences for incomplete applications
  • โœ“ CRM pipeline tracking per applicant
I Want Floserv For My Cash Loans โ†’
โšก LIVE CONVERSATION SCENARIO
I need a personal loan of R15,000
Great! Let's check your eligibility ๐Ÿ“‹ Are you permanently employed?
Yes, 3 years with same employer
โœ… You qualify! Please send your latest payslip. Our consultant will call within 2 hours.

Handle Client Intake While You're in Court

Never miss a potential client. Your AI handles initial enquiries, captures case details, and books consultations โ€” even after hours.

  • โœ“ 24/7 case intake, even after office hours
  • โœ“ Matter type categorisation & urgency detection
  • โœ“ Automated consultation scheduling
  • โœ“ Retainer & fee FAQ automation
  • โœ“ Confidential document intake via WhatsApp
I Want Floserv For My Firm โ†’
โšก LIVE CONVERSATION SCENARIO
I need help with an eviction notice I received
I can connect you with our tenant law specialist. Is this urgent? (Court date within 7 days?)
Yes, court is next week
โš ๏ธ Urgent flagged. Available: Tomorrow 9AM. Shall I confirm your consultation?

More Jobs, Less Admin โ€” For Plumbers, Electricians & More

Handle call-outs, quotes, scheduling, and follow-ups automatically so you can focus on the work, not the phone.

  • โœ“ Instant quote requests with photo intake via WhatsApp
  • โœ“ Job scheduling and technician dispatch notifications
  • โœ“ Automated ETA updates to clients
  • โœ“ Invoice follow-ups and payment reminders
  • โœ“ Post-job review collection
I Want Floserv For My Business โ†’
โšก LIVE CONVERSATION SCENARIO
My geyser burst, need emergency plumber!
๐Ÿšจ Emergency logged! Please send a photo of the issue. Nearest plumber: Mike โ€” ETA 45 mins
[photo sent]
โœ… Mike is on his way. You'll receive live updates automatically. ๐Ÿ“

Reduce No-Shows & Automate the Full Patient Journey

From appointment booking to prescription reminders โ€” automate the entire patient communication cycle.

  • โœ“ Online appointment booking and confirmation
  • โœ“ Smart reminders that eliminate no-shows
  • โœ“ Pre-consultation form collection via WhatsApp
  • โœ“ Test result and prescription ready notifications
  • โœ“ Post-visit follow-up and satisfaction surveys
I Want Floserv For My Practice โ†’
โšก LIVE CONVERSATION SCENARIO
I need to see Dr Khumalo
Hi! Dr Khumalo has: Thu 9AM, Thu 3PM, Fri 11AM. Which works?
Thursday 9am
โœ… Booked! Please complete your intake form: [link] โ€” 2 minutes. See you Thursday! ๐Ÿฉบ

Turn Property Enquiries Into Viewings โ€” On Autopilot

Speed wins in real estate. Floserv responds to every lead instantly, qualifies buyers and sellers automatically, and books viewings before your competition answers.

  • โœ“ Instant response to listing enquiries 24/7
  • โœ“ Automated buyer qualification (budget, area, timeline)
  • โœ“ Viewing scheduling with agent calendar integration
  • โœ“ Drip follow-up for cold leads and mandates
  • โœ“ Reactivation campaigns for past buyers & sellers
I Want Floserv For My Agency โ†’
โšก LIVE CONVERSATION SCENARIO
Hi, I saw your listing for the 3-bed in Sandton. Still available?
Hi! ๐Ÿก Yes available! What's your budget and are you buying or renting?
Buying. Around R2.8M
โœ… I have 3 matches in your range! Viewing slots: Wed 10AM, Thu 2PM, Sat 11AM. Which works? ๐Ÿ”‘

Transparent Pricing.
No Surprises.

All plans include full setup, chatbot build, staff training and dedicated local support. No hidden fees.

Essential
Starter
Perfect for solo operators and small businesses getting started with automation.
R2,995/mo
Billed monthly
  • โœ“ WhatsApp Business API
  • โœ“ Basic Chatbot
  • โœ“ Up to 2 Users
  • โœ“ 2,000 AI Conversations/month
  • โœ“ Appointment Booking Automation
  • โœ“ Basic CRM Pipeline
  • โœ“ Automated Reminders
  • โœ“ AI Responses
  • โœ“ Multi-platform (FB/IG/Whatsapp)
Enterprise
Scale
For high-volume businesses needing full automation, custom integrations and dedicated support.
Custom
Tailored to your volume & needs
  • โœ“ Everything in Growth
  • โœ“ Unlimited Users
  • โœ“ Unlimited Chatbot Flows
  • โœ“ Unlimited AI Responses
  • โœ“ SMS Fallback
  • โœ“ Custom CRM Integrations
  • โœ“ Dedicated Account Manager
  • โœ“ Payment Links & Invoicing
  • โœ“ White-label Option

* Meta WhatsApp conversation costs are separate. We'll give you a full breakdown during your consultation.

Questions We Get Asked
Before Every Demo

Do I need any technical knowledge to use Floserv?
ร—

Not at all. We handle 100% of the technical setup โ€” from building your chatbot flows and CRM pipeline, to connecting your WhatsApp account, training the AI on your business, and going live. You don't write a single line of code.

How long does it take to go live?
+

Most businesses are fully live within 5โ€“10 business days. This includes chatbot setup, WhatsApp API approval, CRM configuration and staff onboarding.

Which platforms does the chatbot work on?
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Your chatbot can run on WhatsApp, Facebook Messenger, Instagram DMs, SMS and as a website chat widget, all managed from one dashboard.

What does the integrated CRM include?
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The CRM includes contact management, deal pipelines, lead tracking, conversation history, tagging and automated stage updates connected directly to your chatbot.

Can a human take over the conversation from the bot?
+

Yes. Your team can take over any conversation instantly from the shared inbox while seeing the full conversation history.

What are the WhatsApp messaging costs?
+

WhatsApp Business API charges per conversation. These fees come directly from Meta and are separate from the platform subscription.

Book A Demo Today