For service businesses that live on enquiries.
Your Business Is Losing Customers Every Day.
With FloServ you:
On autopilot
FloServ answers every WhatsApp, every call and every website chat in seconds, day and night. It qualifies the lead, captures the details, books the job and chases the follow-up, all inside one system built around your business.
Built for businesses like yours.
Reported by Sheshisa Loans after nine months live, from December 2025 to August 2026.
The broken customer journey
Five places a business quietly loses customers.
You will recognise at least one of these. Most businesses have three.
The website that just sits there.
People land, read, and leave without anyone knowing they were there.
The call you did not take.
The phone rings while you are on site and goes to voicemail.
The message that waits until morning.
A WhatsApp lands at seven at night. By the time anyone sees it they have already messaged someone else.
Happy customers nobody can see.
Good work, satisfied clients, and nothing public to show for it.
Past customers you never speak to again.
The job is done, the invoice is paid, and that is the last conversation you ever have.
Different trades, same five gaps, every time.
The problem
You are losing customers because you are not replying in time.
Most businesses still do this by hand. The WhatsApp comes in while you are with a client. The phone rings while you are on site. By the time anyone sees it, that person has messaged someone else.
62%
of calls to small businesses are never answered.
85%
of those callers never try again.
37%
of businesses reply to a new enquiry within an hour.
42 hours
is the average time a business takes to respond.
Missed-call figures from PATLive research on small business call handling. Response time figures from Harvard Business Review, “The Short Life of Online Sales Leads,” 2011, an audit of 2,241 companies.
In this economy you cannot afford to lose one lead. Right now you are losing most of them.
The solution
No enquiry falls through the cracks again.
Five services on one platform, built around how your business actually works. Not five products to choose between, one system where each part covers a different place customers were slipping away.
Your website stops being a brochure andstarts booking jobs.
Most websites are a brochure with a contact form nobody fills in. Yours captures the enquiry, answers it, and puts a booked job in the calendar before the visitor has closed the tab.
- Booking embedded on the site, no leaving to fill in a form
- Instant response the moment an enquiry lands
- Reminders and confirmations that kill no-shows, nurture for the not-ready-yet
Your phone gets answered every time,even at 2am on a Sunday.
A missed call does not leave a message, it phones your competitor instead. Your agent picks up on the first ring, answers the question properly and books the job while you are still under a sink.
- Picks up when nobody is free, day or night
- Answers the question, qualifies the caller, books the slot
- Hands over to a person when it matters
Wherever they message you,the next step happens instantly.
Your customer does not care which channel they used, they care how long you took. One inbox pulls WhatsApp, webchat, Facebook, Instagram and SMS together so every message gets the same fast, useful reply.
- WhatsApp, webchat, Facebook, Instagram and SMS in one inbox
- Qualifies and books inside the conversation
- Answers in the language your customer speaks
Trust builtbefore they ever call you.
Buyers read your reviews long before they contact you, so that page is selling for you whether you manage it or not. The system asks every happy customer for a review, then drafts a reply to each one in your voice.
- Asks happy customers for the review in the first place
- Drafts a reply to every review within minutes, in your voice
- You approve before anything goes live
Wakes up the revenuealready sitting in your list.
The cheapest customer you will get this month is one you have already served. It finds the people nobody has spoken to in months and restarts the conversation on the channel they actually read.
- Finds the past customers and dead leads nobody has contacted
- Re-engages them by WhatsApp, SMS and email, automatically
- Every reply lands in your pipeline, tracked
The blueprint
Capture the lead. Convert the conversation.
Earn the review. Bring them back.
This is the loop that grows a business online, and it is exactly what FloServ runs for you, day and night, without anyone having to manage it by hand.
The channel your customers already use.
Your own number, your green tick, full conversation history.
Not a personal WhatsApp with a bot bolted on.
How WhatsApp works with FloServ →
Creating Raving Fans
What happens between the first enquiry and the five-star review?
A short assessment of how your business handles enquiries, from the first message to the review. No score. You get a snapshot of where your opportunities are, and three things you can fix yourself, in order.
“Martin took the time to understand our business and built an AI customer service solution that has completely changed the way we manage customer enquiries. Today, every customer receives an immediate response, conversations are automatically routed to the correct department, and our staff can focus on the enquiries that actually require human assistance.”
“I was answering the same WhatsApps at seven at night. Do you do gel overlays, how much is a fill, can you fit me in Saturday. Now the WhatsApp handles that itself and walks people through the booking. My no-shows dropped once the reminders started going out. What I actually notice is that my phone is not in my hand the whole time anymore. Bookings still come in. I am just not the one doing every little piece of it.”
The comparison
Doing it by hand, versus doing it with FloServ.
| Doing it manually | With FloServ | |
|---|---|---|
| Calls answered | 38% | Every one |
| After-hours enquiries | Voicemail | Answered |
| Average reply time | 42 hours | Under 10 seconds |
| Available | 8 hours a day | 24 hours, 7 days |
| Languages | One or two | Most African languages |
| Leads followed up | When someone remembers | Every single time |
| Opt-outs and consent records | A spreadsheet, if anyone updates it | Recorded and enforced automatically |
The system
The full system running behind every conversation.
On handover you get a complete platform configured around your business.
- CRM and customer database
- Sales pipelines and opportunities
- WhatsApp, webchat, Facebook, SMS and email in one unified inbox
- Calendars and bookings
- Automated follow-ups
- Reputation management
- Full reporting
- POPIA consent records and NCC opt-out suppression
With the system working in the background, responding, qualifying, capturing, booking, following up, and handing over to your team when a human is genuinely needed.
The real comparison
Why not a R500 chatbot?
A R500 chatbot gives you a tool that answers messages. FloServ gives you the system behind the conversation.
From R1,997 a month you are not paying for AI responses. You are getting a fully managed business platform where your leads, conversations, CRM, pipelines, WhatsApp, bookings, follow-ups and automations work together. We build it around your business, we maintain it, and we keep improving how it works.
You could absolutely buy cheaper chatbot software. You would then still have to build, connect, manage and maintain the system around it. With FloServ, that system is what you are paying for.
Before you message us
The questions everyone asks.
How much does it cost?
FloServ starts from R1,997 a month for up to 100 customer enquiries. Higher volumes or Voice AI move you to R3,997 or R5,997 a month. That includes the full platform behind it, and WhatsApp Business API access. No hidden extras, we confirm your exact number before you commit to anything.
How long does it take to get set up?
Most businesses are live within about a week. We handle the setup, the connections and the configuration. There is nothing for you to install or code.
Will this replace my staff?
No. It handles the repetitive, time-consuming enquiries so your team can focus on the work that actually needs a person. You decide exactly where it hands over.
Is my customer data safe?
Yes. FloServ runs on SOC 2 Type II certified infrastructure and is built to align with POPIA. Your data is never used to train anyone else's AI.
Is this right for a small business?
It works best for service businesses getting more enquiries than their team can handle, roughly 3 to 25 staff. If your volume is genuinely too low to justify it, we will tell you that upfront rather than sell you something you do not need.
What about the new NCC opt-out registry?
From 1 October 2026 any business sending direct marketing must be registered with the NCC and must check its database against the opt-out registry every month. FloServ records consent on every contact, suppresses blocked numbers across WhatsApp, SMS, email and voice, and keeps a dated record you can pull at any time. Registration is done by you in your own company name.
Pricing from R1,997 a month
One system, built for how your customers actually talk.
WhatsApp-first, multilingual, running on SOC 2 Type II certified infrastructure. From R1,997 a month, one number, no per-seat pricing.
Tell us about your business. We will show you what your last month would have looked like.