Draft. To be checked by an attorney before launch.

Privacy policy

This policy explains, in plain language, what personal information Floserv collects, why we collect it, and what you can do about it. It follows the Protection of Personal Information Act (POPIA).

1. Who we are

Floserv Technologies ("Floserv", "we" or "us") is the responsible party for your personal information under POPIA. That means we decide how it is used, and we are responsible for looking after it.

Registration number: 2025/787630/07
Location: Rustenburg
Information Officer: Martin Schultz, [email protected]

2. What we collect

What you type into our forms: your name, business name, mobile number, email address and your answers about your business.
The WhatsApp messages you send us.
Cookies set by our booking calendar, which is provided by HighLevel (see section 10).

If you are a client, we also process your customers' WhatsApp conversations on your behalf. For that information, you are the responsible party and we are your operator.

3. Why we collect it

To run your discovery call.
To reply to your enquiries.
To send you what you asked for, like the guide.
To provide our services to clients.
To improve this website.

4. Consent and marketing

We only send marketing to people who opted in to receive it.
Every marketing message includes an easy way to opt out.
When you opt out, we honour it straight away.

5. Who we share it with

We use a few trusted service providers to run our business. POPIA calls them operators. They are:

HighLevel, our CRM and messaging platform. We also use it for email, calendar bookings and forms.
Meta, for the WhatsApp Business API.

We never sell personal information.

6. Information sent outside South Africa

HighLevel stores data in Google Cloud and Amazon Web Services data centres in the United States. Meta also stores data outside South Africa. We use them under agreements that protect your information as POPIA requires.

7. How long we keep it

We keep your information in HighLevel with no set end date, so that we can keep helping you. You can ask us to delete it at any time, and we will.

8. Security

Your information is stored in HighLevel, which looks after its security:

It is hosted on Google Cloud and Amazon Web Services data centres in the United States.
It is encrypted while it travels (TLS 1.2 or higher) and while it is stored (AES-256).
HighLevel holds SOC 2 Type II and ISO/IEC 27001:2022 certifications, and takes part in the EU-U.S. Data Privacy Framework.

9. Your rights

You have the right to:

ask what personal information we hold about you,
ask us to correct or delete it,
object to us using it, including for marketing,
complain to the Information Regulator (South Africa).

To use any of these rights, contact our Information Officer at [email protected].

10. Cookies

Cookies are small files a website saves on your device. This website does not use analytics or advertising cookies. The booking calendar on our discovery call page is provided by HighLevel, and it may set cookies it needs to work.

This site also remembers whether you turned its sounds on or off. That setting stays on your device and is never sent to us. You can clear or block cookies in your browser settings at any time.

11. Changes to this policy

If we change this policy, we'll update it on this page and change the date below.

Last updated 25 October 2026

09:00