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Automotive services
The car is on the hoist. The phone will not stop.
A workshop loses quotes to whoever answers first, not whoever does the best work. This is an AI agent that answers quote and booking questions while you are under a bonnet, and only interrupts you for what actually needs a diagnosis.
Hi, my car is making a grinding noise when I brake, how much to look at it?
That sounds like it could be the brake pads, but it needs a proper look to confirm. A diagnostic check is R450, credited against the repair if you go ahead. Can I book you in?
Yes, tomorrow if possible
Tomorrow at 09:00 is open. You are booked in, and we will call you with a quote once it has been checked.
An example of how a quote request is handled, not a transcript from a specific client.
Where the day goes
The same six messages, whichever car is up on the ramp.
None of them need a technician's judgement. All of them arrive while you are already under a car, and every one is urgent to the person sending it.
"How much to fix it?"
Asked constantly before anyone has actually seen the vehicle.
"Is my car ready?"
Asked repeatedly through the day because nobody sent an update.
"Can I get a quote over the phone?"
Difficult to give honestly without seeing the vehicle in person.
"Do you have space today?"
Asked while you are already under a car, with no idea what is actually booked.
"What is included in a service?"
The same explanation, given from memory, slightly differently each time.
"Can I collect after hours?"
A logistics question that eats time better spent on the workshop floor.
What it takes off the floor
The whole enquiry, not just the greeting.
Website Conversion
Checks the real bay availability and books straight in, not a promise to call back, and answers what is actually included in a service the same way every time, regardless of who is asked.
Can I bring it in Thursday?
Thursday at 08:00 is open. You are booked in for a diagnostic check.
Voice AI
Books the diagnostic and explains what happens next, honestly, instead of guessing a price sight unseen, before the workshop calls with the confirmed quote.
Weird smell when I brake hard
That is worth a proper look. I can book you in for a diagnostic tomorrow morning, would that work?
Conversational AI
Lets a customer know where their car is in the process without them having to phone in and ask, and confirms collection times and what is needed to release the vehicle, so nobody arrives to a locked gate.
[Automatic update]
Your car has been assessed. We will send the quote through shortly for your approval.
Reputation Management
Checks in after the job and asks for a review while the work is still fresh in mind.
[Job collected]
Thanks for bringing your car in. If you have a minute, a quick review helps other drivers find us.
The part that protects the quote
What it will never do.
A wrong promise on a quote costs you a furious customer or a job done at a loss. The agent is built to ask and book rather than diagnose blind, and to hand over the moment something needs a technician's eyes.
- Quotes a repair price before the vehicle has been seen
- Confirms a bay or technician's availability without checking
- Tells a customer their car is ready before it has been confirmed
- Takes payment or card details in a chat
- Releases a vehicle without confirming who is collecting it
- Diagnoses a fault it was only told about, not shown
- Books the diagnostic or service into the real schedule
- Sends an update when the vehicle's status changes
- Explains what a service includes, the same way every time
- Hands over to a technician for anything that needs an actual look
- Logs every quote and booking request
- Asks for a review once the job is collected and paid for
The bottleneck nobody budgets for
Quote requests, turned into bookings.
A quote request that just sits in a WhatsApp thread is a customer who has already called the workshop down the road. The agent asks what it needs to book a proper look, on the spot.
- CAR Make, model and the problem in the customer's own words
- WHEN Preferred day for the diagnostic or service
- CALL Best number for a call-back with the quote
- OK Booking confirmed before the conversation ends
Every conversation. One system.
Send us the messages
that keep interrupting your day.
We will show you the agent handling a quote request, on your own service list. No meeting and no slides. If it is not convincing you have lost ten minutes.