FloServ AI Customer Journey Solutions
Simple pricing for a business that answers every customer.
Not what is supposed to happen. What actually happens when customers call, message, enquire, need a follow-up or try to book.
Take 60 seconds and find the biggest leak in your customer journey.
No AI knowledge needed. Just tell us what is really happening in your business.
Pricing
One monthly number. No per-seat pricing.
Every plan includes the full platform. The only difference is how many customer enquiries it covers, and whether your AI answers the phone.
Starter
R1,997/month
For a business handling a steady trickle of enquiries that still slip through the cracks.
Solutions
- Up to 100 customer enquiries a month
- Conversational AI across WhatsApp, website chat, Facebook and Instagram
- Website Conversion tools: CRM, pipelines, calendar and bookings
- 10,000 emails a month
- Handover to your team when a human is needed
- Built, maintained and improved by us
Growth
R3,997/month
For a business losing real money to calls that ring out and go unanswered.
Solutions
- Voice AI answers your phone, day and night
- Up to 250 customer enquiries a month
- Everything in Starter
- Database Reactivation: automated follow-ups so no lead goes cold
- Reputation Management: review requests to grow your Google profile
- Reporting on what your customers actually ask
Unlimited
R5,997/month
For a busy operation where the volume is high and it never really stops.
Solutions
- Unlimited customer enquiries
- Voice AI answers your phone, day and night
- Everything in Growth
- Multiple locations or teams on one system
- Priority support when you need changes made
- No enquiry cap to watch or worry about
Implementation from R2,500 once off, based on the work required after we look at your setup. WhatsApp Business API access is included. WhatsApp conversation charges are billed by Meta directly to you.
Not sure which one fits?
Most business owners do not know their enquiry numbers off hand. Answer a few questions about how your business actually runs and we will point you at the right plan, or book a short scoping call if you would rather talk it through.
Not sure which plan fits?
Answer a few questions and we will point you at one
Most business owners do not know their enquiry numbers off hand. Tell us how your business actually runs and we will show you which plan matches, and what it is costing you to run things the way you do now.
Your live diagnosis
Let us find the leak first.
Your recommendation will appear here as you answer three simple questions.
Your live diagnosis
- Problem selected
- Frequency
- Monthly enquiries
- Your answer
What we would investigate first
This is where we would investigate first, not a guaranteed diagnosis.
Estimated FloServ investment
Starter
R1,997/month
- WhatsApp included
- Implementation from R2,500
Your estimate is based on the customer volume and problem you identified. Final scope is confirmed after discovery.
Time back
13.3 hrs
Estimated human handling time
About 1.7 working days a month
Assumes roughly 8 minutes of staff time per enquiry.
24/7 potential availability
The same enquiries answered after hours, weekends and public holidays, not just during office hours.
Equivalent working days
Time your team could redirect to work that actually needs human judgement.
Reduce risk
We do not automate everything on day one.
The first goal is to find the leak that matters most, fix it, prove the result and only then look for the next opportunity.
We recommend the first customer journey fix instead of selling you a long list of features.
Your setup fee starts from R2,500 and is based on the actual work required after discovery.
Once the first solution is working, we can identify where else the customer journey can be improved.
Proof, not promises
What does this look like in the real world?
Sheshisa Loans needed every customer enquiry answered immediately and routed to the right department, without adding headcount.
An AI customer service solution now answers every customer straight away and automatically routes conversations to the correct department.
Staff now focus on the enquiries that actually require a person, with every routine conversation already handled.
“Martin took the time to understand our business and built an AI customer service solution that has completely changed the way we manage customer enquiries. Today, every customer receives an immediate response, conversations are automatically routed to the correct department, and our staff can focus on the enquiries that actually require human assistance.”Cheyne, Sheshisa Loans
Reported by Sheshisa Loans after nine months live, from December 2025 to August 2026.
Questions
The ones everyone asks.
How much does FloServ cost?
FloServ starts from R1,997 a month for up to 100 customer enquiries. Higher volumes or Voice AI move you to R3,997 or R5,997 a month.
Is WhatsApp included?
Yes. WhatsApp is included as part of every FloServ AI customer journey solution. Applicable messaging usage may still be billed separately.
How much is implementation?
Basic implementations start from R2,500 once-off. Final implementation pricing depends on the work required after discovery.
Why do you ask about my business first?
Because customer journeys differ. We diagnose the problem before recommending what should be automated.
Do I need to know which AI features I need?
No. Tell us what is happening in your business. FloServ determines what should be built.
Can FloServ connect to our existing systems?
Potentially. Integrations are reviewed during discovery and quoted separately where required.
Can FloServ answer phone calls?
Yes. AI Voice can be included where appropriate.
Does FloServ replace staff?
FloServ removes repetitive customer handling and helps prevent opportunities from sitting unattended, while staff focus on work requiring human judgement.
Prices are shown in South African Rand or US Dollars based on your region, and update automatically. Your invoice will be issued in the currency shown at signup.
Floserv is not currently registered as a VAT vendor and does not separately charge VAT.
Diagnostic results are estimates and do not constitute a binding quotation. Final pricing is confirmed after reviewing your requirements, workflows, integrations and expected usage.