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Wherever they message you, the next step happens instantly.
A message on WhatsApp, your website chat, Facebook, Instagram or SMS is a prospect deciding, right then, whether you are worth waiting for. Every enquiry has a shelf life, and most businesses still let it sit: a contact form nobody checks until tomorrow, a DM that goes unanswered over the weekend, a lead that was never qualified before a human even saw it. This puts one conversational AI system behind every one of those channels, so nothing sits and nothing gets typed up after the fact.
is roughly how long you have before interest starts dropping on a new enquiry.
of businesses reply to a new enquiry within an hour.
is the average time a business takes to respond.
On WhatsApp, webchat, Facebook, Instagram and SMS
One agent, wherever the conversation starts.
A prospect who messages you on WhatsApp, your website, Facebook, Instagram or SMS is deciding, right then, whether you are worth waiting for. It is the same agent behind all five, doing the same useful thing with every conversation.
Qualifies instantly
Asks the right questions to separate a serious buyer from someone browsing, regardless of which channel the message came in on, so your team only spends time on leads worth having.
One agent, five channels
Runs on WhatsApp, lives on your website chat widget, and answers on Facebook, Instagram and SMS, meeting a prospect wherever they already are, not where it is convenient for you.
Creates the opportunity
Adds the enquiry to your pipeline the moment it qualifies, with the details already filled in, not typed up later, no matter which channel it arrived on.
Follows up without fail
Chases a lead who has gone quiet on a schedule, so a cold enquiry does not just disappear from view, whichever channel it started on.
Escalates with context
Recognises when a conversation needs a person and hands it over with a full summary, not a blank slate, regardless of where the conversation is happening.
Answers in their language
Replies in the language the customer is already using, so a message is understood the first time rather than met with a request to try again in English.
The real cost of scattered channels
A contact form is where enquiries go to wait.
Most businesses still route a hot enquiry into an inbox nobody checks until tomorrow, or a DM that sits unread over a weekend. Here is the actual difference between that and one system that answers everywhere at once.
- Replies instantly, on WhatsApp, webchat, Facebook, Instagram and SMS
- Qualifies the enquiry before your team ever sees it
- Books the meeting on the spot, not after a phone tag
- Creates the opportunity in your pipeline automatically
- Follows up without anyone needing to remember to
- A lead sitting in an inbox, or an unread DM, until someone has time
- No qualification, so browsers and buyers get the same reply
- A prospect who has already messaged a competitor by then
- Manual data entry into the CRM after the fact, or never
- Follow-up that depends on somebody remembering to do it
Start to finish
What happens when someone reaches out.
The same sequence runs regardless of which of the five channels the conversation starts on.
A lead reaches out
On WhatsApp, through your website chat widget, on Facebook, on Instagram, or by SMS to your business number.
It responds instantly
Greets them, works out what they need, and guides the conversation with a purpose.
It qualifies, informs and acts
Gathers the key details, answers questions, and takes the next step, whether that is booking a meeting or logging a follow-up.
Your team steps in
High-priority conversations get flagged and handed over with a full summary, so nothing falls through the cracks.
Everything is on record
Every conversation and its outcome is logged to your dashboard, so you always know what is working, channel by channel.
One conversation, four things done: the lead is captured, the opportunity is created in your pipeline, the contact record is enriched with every detail given, and a follow-up is scheduled the moment the conversation pauses.
One system, not five separate tools
What's included.
This is a single Conversational AI service, not five different bots stitched together. It covers every messaging channel and ties straight into your pipeline and CRM.
Five channels, one agent
WhatsApp, webchat, Facebook, Instagram and SMS are all covered by the same qualification, booking and follow-up logic, not five separate configurations to maintain.
Every enquiry, tracked
The contact, the opportunity and every detail the lead gives are recorded as the conversation happens across any channel, not typed up afterwards.
Runs on the real thing
The WhatsApp channel runs on the WhatsApp Business API, with its own setup and credential detail covered on that page.
This is one part of the FloServ system. You get all five, built around your business, from R1,997 a month.
Conversational AI questions
What people ask before starting.
Does this replace my sales team?
No. It qualifies and books, and hands over the conversations that need a person with full context. Your team closes, the agent makes sure they are only spending time on leads worth closing.
Can it handle more than one conversation at once, across channels?
Yes. Every enquiry gets a reply at the same time, whether it is one person messaging on WhatsApp or twenty spread across WhatsApp, webchat, Facebook, Instagram and SMS.
What happens when it does not know the answer?
It says so and hands over to a person rather than guessing. Every handover is logged with a reason, and those reasons are what we use to improve it each month.
Does it update my CRM automatically?
Yes. The contact, the opportunity and every detail the lead gives are recorded as the conversation happens, not typed up afterwards, regardless of which channel it came in on.
How does it decide when to hand over to a person?
On intent and complexity. A qualified, ready-to-buy lead, a frustrated customer, or a question outside what it should answer alone all get escalated, with the conversation history attached.
Can I see what it said to a customer?
Yes. Every conversation is logged in full in your dashboard, not summarised after the fact.
Does it only work for new leads, or existing customers too?
It is built for new enquiries, qualifying and booking them. Ongoing check-ins with existing customers who have gone quiet are handled by Database Reactivation, which runs alongside it.
What does it cost?
It depends on volume and which channels are in use. The pricing page sets out how it is structured.
What happens to our conversation data if we stop working together?
It is exported to you, conversations, contacts and opportunities included. You are not renting your own customer relationships from us.
Try it yourself
Send a message.
Watch it work.
Ask it about a service, a price, or a booking. It is the same agent your prospects would get on WhatsApp, your website chat, Facebook, Instagram or SMS, not a scripted demo.